At luck55, the privacy and security of your personal information is treated as a core operational obligation — not an afterthought. This Privacy Policy explains in plain terms what data luck55 collects, why it is collected, how it is used, who it may be shared with, and what rights you hold over your own information.
These cards summarise the foundational privacy commitments built into the luck55 platform. They do not replace the full legal text of this Privacy Policy — please read the complete document below.
luck55 collects only the personal data that is strictly necessary for account operation, identity verification, payment processing, and regulatory compliance. We do not collect data for its own sake. If a data point is not needed to serve your account or meet a licensing obligation, luck55 does not ask for it.
All personal data held by luck55 is stored in encrypted form. All data transmitted between your device and the luck55 platform is protected by TLS/SSL encryption. Payment credentials are processed through certified payment gateways and are never stored in plain text on luck55 servers.
luck55 does not sell, rent, or trade your personal data to third-party advertisers, data brokers, or any other commercial entity. Your data is shared only with the limited set of service providers — payment processors, game providers, and licensing authorities — that are necessary for the luck55 platform to operate.
You have the right to request a copy of all personal data luck55 holds about you at any time. If any information is inaccurate or outdated, you may request a correction. Requests are handled by the luck55 support team and responded to within 14 working days of receipt.
luck55 sends promotional communications — including bonus offers, match alerts, and platform updates — only to players who have not opted out of marketing. You can update your marketing preferences from your account settings at any time. Opting out does not affect transactional communications such as deposit confirmations and withdrawal notifications.
luck55 does not retain personal data indefinitely. Data retention periods are determined by the category of data and the applicable legal and licensing retention obligations. Transaction records are retained for a minimum of five years in compliance with the luck55 gaming license. Account data for closed accounts is retained for the period required by applicable law and then deleted or anonymised.
This Privacy Policy ("Policy") describes how luck55 ("luck55", "we", "us", "our") — the operator of the online casino and sports betting platform accessible at https://luck55.app — collects, uses, stores, shares, and protects the personal data of registered players and visitors to the luck55 platform.
This Policy applies to all personal data processed by luck55 in connection with your use of the platform, whether you are browsing as a guest, completing registration, placing bets, making deposits or withdrawals, or contacting the support team. By registering an account or using the luck55 platform, you acknowledge that you have read and understood this Privacy Policy.
This Policy should be read alongside the luck55 Terms & Conditions and the Responsible Gaming Policy, both of which contain provisions relevant to data handling and player protection.
For the purposes of this Privacy Policy, luck55 is the data controller in respect of all personal data collected and processed through the luck55 platform. As the data controller, luck55 determines the purposes and means of processing your personal data and is responsible for ensuring that processing activities comply with the applicable data protection requirements of the luck55 international gaming license.
The luck55 data protection point of contact is the support team, reachable via live chat inside your account dashboard (available 24/7) or by email at [email protected]. All data-related queries, access requests, correction requests, and deletion requests should be directed to this contact.
When you create a luck55 account, we collect the following information:
Before processing your first withdrawal request, luck55 is required by its gaming license to verify your identity. Verification data collected may include:
luck55 collects records of all deposit and withdrawal transactions associated with your account, including the payment method used, transaction amounts in PKR, timestamps, and transaction reference numbers. For USDT TRC20 transactions, the sending wallet address is recorded. Card numbers and full bank account credentials are never stored on luck55 servers.
luck55 maintains a complete record of your betting and gaming activity on the platform, including sports bets placed, casino games played, stake amounts, results, and bonus usage. This data is required by the gaming license for audit purposes and is also used for responsible gaming monitoring.
When you access the luck55 platform, our servers automatically collect certain technical data, including:
When you contact the luck55 support team via live chat or email, the content of those communications is recorded and retained for quality assurance, dispute resolution, and compliance audit purposes.
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Registration Data | Name, DOB, mobile, email | Account creation, age verification |
| Verification Documents | CNIC, passport copy | KYC / withdrawal eligibility |
| Financial Transaction Data | JazzCash / EasyPaisa records, PKR amounts | Payment processing, fraud prevention |
| Gaming Activity | Bets placed, game results, session length | License audit, responsible gaming |
| Technical / Device Data | IP address, browser, device | Security, duplicate account detection |
| Communications | Live chat transcripts, support emails | Quality assurance, dispute resolution |
luck55 uses the personal data collected from you for the following purposes:
luck55 processes your personal data on the following legal bases:
luck55 shares personal data only with the following categories of recipients, and only to the extent necessary for the stated purpose:
luck55 does not sell, rent, or otherwise commercially transfer your personal data to any third party for advertising, profiling, or commercial targeting purposes. This is an unconditional commitment — it is not subject to any opt-out requirement on your part.
All third-party service providers who receive personal data from luck55 are required to handle that data under the terms of a formal data processing agreement that imposes equivalent data protection standards on the recipient. luck55 does not share data with service providers who cannot demonstrate adequate data protection standards.
The luck55 platform uses the following categories of cookies and similar tracking technologies:
You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling strictly necessary cookies will affect the functionality of your luck55 account and may prevent certain features — such as login and payment processing — from operating correctly.
luck55 implements technical and organisational security measures appropriate to the sensitivity of the personal data processed on the platform. These measures include:
Despite these measures, no internet-connected system can guarantee absolute security. In the event of a data security incident that is likely to result in a risk to your rights, luck55 will notify affected players as promptly as technically practicable and will take all reasonable steps to contain and remediate the incident.
luck55 retains personal data for the periods set out below, after which data is either permanently deleted or irreversibly anonymised:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account + 5 years post-closure | Gaming license obligation |
| Identity verification documents | 5 years from verification date | AML / gaming license requirement |
| Financial transaction records | Minimum 5 years | Gaming license / financial regulation |
| Betting and gaming activity logs | 5 years from activity date | Gaming license audit requirement |
| Support communications | 3 years from last communication | Dispute resolution / quality assurance |
| Technical / device / IP logs | 12 months from session date | Security and fraud detection |
| Marketing preferences data | Until opt-out or account closure | Consent-based retention |
Where a legal hold or regulatory investigation is active at the time a standard retention period expires, the relevant data will be preserved for the duration of that hold or investigation before deletion or anonymisation proceeds.
Subject to applicable law and the conditions of the luck55 gaming license, you have the following rights in respect of your personal data:
To exercise any of these rights, contact the luck55 support team via live chat inside your account dashboard or by email at [email protected]. luck55 will acknowledge all rights requests within 48 hours and respond substantively within 14 working days.
luck55 may send marketing communications to registered players who have not opted out of receiving them. Marketing communications include: bonus offer notifications, promotional event alerts, PSL cricket betting promotions, new game launch announcements, and loyalty programme updates.
Marketing is delivered via SMS to your registered mobile number and by email to your registered email address. luck55 does not conduct cold outreach to non-registered users.
You can manage your marketing preferences at any time from the notifications section of your luck55 account settings, or by contacting the support team. Opting out of marketing will be actioned within 48 hours of your request. Opting out does not affect your receipt of transactional messages such as deposit confirmations, withdrawal updates, and security alerts — these are sent regardless of marketing preferences because they relate to your account operation.
If you are a parent or guardian and believe that a minor in your household has accessed or registered an account on the luck55 platform, please contact the luck55 support team immediately via live chat or at [email protected]. We will investigate and act upon all such reports as a matter of priority.
luck55 operates under an international gaming license, and elements of our data processing infrastructure — including game provider servers and payment processing systems — may be located in jurisdictions outside Pakistan. Where personal data is transferred internationally, luck55 ensures that appropriate safeguards are in place, consistent with the data protection requirements of the gaming license, including data processing agreements with recipients that impose equivalent protection standards.
luck55 does not transfer personal data to any recipient in a jurisdiction that does not provide an adequate level of data protection without ensuring that appropriate contractual safeguards are in place.
luck55 reserves the right to update or amend this Privacy Policy at any time. Where changes are material — affecting how your personal data is used, shared, or retained — luck55 will provide advance notice to registered players via the platform's notification system or by email to your registered address, with a minimum of 7 days' notice before the revised Policy takes effect.
The version number and effective date at the top of this document will be updated each time the Policy is revised. Continued use of the luck55 platform following the effective date of any revision constitutes acceptance of the updated Policy. If you do not accept the revised Policy, please contact the support team to close your account and arrange withdrawal of any verified withdrawable balance.
For all queries, concerns, or requests relating to this Privacy Policy or the handling of your personal data by luck55, please contact us through the following channels:
Players across Pakistan — whether in Karachi, Lahore, Islamabad, Faisalabad, Multan, Rawalpindi, Peshawar, or any other city — are served by the same 24/7 data protection support team with no regional restrictions on access to support.
Questions about how luck55 handles your data? Our support team is available around the clock to help — reach us via live chat inside your account for a response in under two minutes.
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